Frequently asked questions

UMUGINA helps you find products from local sellers before you leave home. Customers discover and compare listings, businesses publish searchable catalogs, and Sales Agents promote products to earn commissions.

No. You can explore published products without signing in. Creating an account helps you manage orders, run a business, or work as a Sales Agent.

Open Create account (/register), add your name, then an email or Rwanda phone number and a password. After you register, choose Shop, Sell, or Agent so we can take you to the right first screen. Returning to checkout skips the chooser and keeps your cart.

WALKTHROUGHCreate your UMUGINA account~1 min

Creating an account and browsing the marketplace does not require a join fee. Platform fees on completed sales follow the marketplace rules at checkout time.

Add products from one business to your cart, then checkout with your name and phone. You can check out as a guest or while signed in.

Orders currently use manual / cash-on-delivery style confirmation. The business confirms when payment is received, then fulfills the order. Online methods appear only when enabled by UMUGINA.

Open Track order (/track), enter your order ID and the phone used at checkout to see a live fulfillment timeline. Signed-in buyers can also use My orders.

Prefer shops with a Verified badge, read the listing carefully, and confirm the product’s quality and existence with the seller before sending money—especially for off-platform or advance payments. Verification is a trust signal, not a guarantee of quality or delivery. UMUGINA is a marketplace; sellers remain responsible for fulfilment.

Sellers may request removal of a listing. For 3 days the product can still appear on the marketplace, but new orders are disabled. After that it leaves Explore and the shop page. Report concerns while the listing is still visible.

Create an account for selling at /register?intent=business, verify your email, then create a business from Account or your dashboard. Publish products to appear in Explore and on your public shop page.

Open your business dashboard, go to Products, then Add product. Enter the name, price, and details, add photos, and publish when you are ready for customers and Sales Agents to find it.

WALKTHROUGHAdd your first product~1 min

Verified businesses have completed UMUGINA’s trust review (including documents where required). Verification helps customers recognize reviewed shops. It is not required to sell, and it does not make UMUGINA a guarantor of product quality or payments.

Yes. Business owners and admins can invite teammates with roles so staff can help manage products and orders.

From the product page in your dashboard, request removal. The listing stays visible for 3 days with orders disabled (cool-off), then disappears from the marketplace. Records may be retained for up to 30 days for trust, dispute, and legal review. You can cancel the request during cool-off unless platform review has frozen it. Open orders or open reports can block a removal request.

Agents promote eligible products with referral links. When attributed sales complete, commissions move through hold periods into available balance, then agents can request a withdrawal.

No. Sales Agent is a separate path. Register with /register?intent=agent, verify your email, then open Agent from your account to get a referral code and browse opportunities across businesses.

We recommend checking for the Verified badge first. Verified sellers have passed our document review process. Still stay careful: ask questions, confirm stock and condition, and only pay when you are comfortable—especially before delivery.

Use Report on the product or shop page while signed in. Report as soon as you notice a problem—ideally within the first 3 days a concerning listing remains visible—so our team can review before it may leave the public marketplace. You can also email support@umugina.com for serious cases.

Customers can leave reviews for businesses. Anyone signed in can report abusive content. Platform admins can hide or remove reviews that break the rules.

Contact the business through your order details for fulfilment issues. For trust or safety concerns about a product or shop, use Report on the listing, or escalate to support@umugina.com.

Account and business closure use a 30-day cooling-off window so you can cancel if you change your mind. After that window, the account or shop is closed and public profile details may be removed, while limited finance, order, commission, and audit records can be retained for legal and dispute needs. See the Privacy Policy for what we keep and why.